General Questions
Q: What is 1936 Original?
A: 1936 Original is a premium brand specialising in natural pain relief and eczema treatment products. Our formulations are based on time-tested natural ingredients and modern scientific research.
Q: Why is it called "1936 Original"?
A: The name represents our commitment to original traditional, time-tested remedies while incorporating modern scientific knowledge. We were founded in 1936.
Product Questions
Q: Are your products natural?
A: Yes, all our products are made with more than 95% natural ingredients. We avoid using artificial preservatives, synthetic chemicals, or harmful additives in our formulations.
Q: Do your products have any side effects?
A: Our natural products generally have minimal side effects. However, as with any product, some individuals may experience sensitivity to certain ingredients. We recommend performing a patch test before full application.
Q: Are your products suitable for all skin types?
A: Most of our products are suitable for all skin types. However, if you have particularly sensitive skin or specific allergies, please check the ingredient list or consult your healthcare provider before use.
Pain Relief Products
Q: How long does it take for the pain relief products to work?
A: Results vary by individual and condition, but most customers report feeling relief within 15-30 minutes of application. For best results, use as directed on the product label.
Q: Can I use your pain relief products with other medications?
A: While our products are natural, we recommend consulting with your healthcare provider if you're currently taking other medications or have underlying health conditions.
Q: Are your pain relief products safe for daily use?
A: Yes, our pain relief products are formulated for safe daily use. However, please follow the recommended usage instructions on the product packaging.
Eczema Products
Q: How soon can I expect to see results with your eczema products?
A: Most customers report improvements in their eczema symptoms within 1-2 weeks of consistent use. However, results may vary depending on the severity of the condition and individual skin response.
Q: Can children use your eczema products?
A: Many of our eczema products are safe for children. However, please check individual product labels for age recommendations, and consult with a paediatrician before use on young children.
Q: Will your eczema products cure my condition?
A: While our products can help manage eczema symptoms effectively, it's important to note that eczema is a chronic condition that cannot be permanently cured. Our products focus on relief and management of symptoms.
Ordering & Shipping
Q: Where do you ship to?
A: We currently ship to to the UK. Please check our shipping policy for detailed information about delivery areas and timeframes.
Q: How can I track my order?
A: Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order through your account on our website.
Safety & Quality
Q: Are your products tested?
A: Yes, all our products undergo rigorous quality testing and safety assessments before release. We work with certified laboratories to ensure product safety and efficacy.
Q: Are your products cruelty-free?
A: Yes, we are proud to be a cruelty-free brand. None of our products or ingredients are tested on animals.
Q: How should I store your products?
A: Store our products in a cool, dry place away from direct sunlight. Please check individual product labels for specific storage instructions.
Usage & Application
Q: Can I use multiple products together?
A: Yes, our products are designed to work harmoniously together. However, we recommend introducing new products one at a time to monitor how your skin responds.
Q: How often should I apply the products?
A: Application frequency varies by product. Please refer to individual product labels for specific usage instructions, or consult our detailed product guides on our website.
Q: What should I do if I experience a reaction?
A: If you experience any adverse reaction, discontinue use immediately and wash the affected area with mild soap and water. If symptoms persist, please consult a healthcare provider.
Contact & Support
Q: Where can I find more information about your products?
A: Detailed product information is available on our website, including ingredients, usage instructions, and customer reviews. You can also read Our Blogs and sign up for our newsletter to receive updates and educational content about natural healing.
If you have any questions not covered in this FAQ, please don't hesitate to contact our customer service team. We're here to help!
